What The 3 Stages Of Love Teach You About Crafting Great Services (via Co.Design)

COMPANIES THAT DESIGN SERVICES PEOPLE FALL IN LOVE WITH CREATE LASTING BONDS WITH THEIR CUSTOMERS, WRITES FJORD’S OLOF SCHYBERGSON.

05.12.12 @ 22:01

design ux

Jer Thorp: Make data more human (via Video on TED.com)

03.24.12 @ 12:38♥1

design data data science art ux science research

Idea: Responsive wireframing

uxjulie:

If you need to explain responsive to someone, check out Responsive Layouts, Responsively Wireframed by @thismanslife, an awesome way to demo concept of responsive layouts to non-web-geeks via @boagworld

02.25.12 @ 18:15♥5

ixd ui mobile ux design grid system

Your job as a designer is to get the computer to act more human and to be more understanding of human communication. A developer’s job is to make a computer more like a computer, logical and efficient. I came to the conclusion that there will always be a conflict between a designer and a developer because designers speak human and developers speak computer. Your job is to make the computer do things it was not built to do.

~ 12 Lessons Learned for Getting Better Results from Developers | Johnny Holland

02.17.12 @ 16:24♥1

design ux code

02.17.12 @ 14:30♥5

A house designed like a web application (via David Galbraith’s Blog)

Yes, he gets it! — “A user’s experience is not just determined by functionality but by all sorts of things such as history, culture and perception…”

Creating a Culture of UX (via Whitney Hess)

02.15.12 @ 16:25♥1

ux

Usability testing EHRs

Art Swanson and Scott Lind. 2011. Usability testing EHRs: examples from the front lines. interactions 18, 6 (November 2011), 54-58. DOI=10.1145/2029976.2029991 http://doi.acm.org/10.1145/2029976.2029991

Challenge 1: Tests Must Be Clinically Realistic and Relevant
Challenge 2: Significant Variation in Configuration of EHR Systems
Challenge 3: Tasks Must Consider External Factors
Challenge 4: Diverse Sets of Users and Environments Must Be Represented
Challenge 5: A Consistent Training Baseline Must Be Established
Challenge 6: A Representative Pool of Testers Must Be Recruited
Challenge 7: The Complexity of Technical System Setup Must Be Addressed
Challenge 8: Second- and Third-Order Effects Must Be Considered

Recommendations:

Establish high-level design guidelines. Collaboratively establish basic design guidelines with a focus on reducing the chance for user error. For example, provide general guidance and conventions for the display of patient context, advance directive instructions, and lethal-dose indications, as well as standards for terminology and data. These guidelines must be flexible enough to allow for innovation as we rapidly move to new platforms and interaction models, such as tablets and touch-based UIs. A similar undertaking by Microsoft with the National Health Service in the UK yielded the MS Common User Interface (www.mscui.net). We would expect that we could use this as a model for collaboration and standards.

Instrumentation of applications. By capturing and reviewing real-world data, we could better analyze usage patterns and look for opportunities to improve usability and safety. This could provide valuable insight into preventing selection of the wrong patient, wrong treatment action, wrong medication, delay in care, and unintended care “never events” as outlined by Emily Patterson at the recent NIST Usability Workshop in June 2011 [3]. Some combination of data capture and user reports (similar to the FAA Aviation Safety Reporting System) would likely yield optimization and error information to improve EHR systems.

Support education of EHR users. Help provider organizations to become more informed customers when making EHR purchasing decisions. Offer guidance on evaluating EHR usability specifically for their workflows and users, such as the Healthcare Information and Management Systems Society (HIMSS) guide to usability in EHR vendor selection [4]. Consumer-level awareness will foster competition and help the market to value user experience, including usability, more highly.